HELP & FEEDBACK
Let's get you practising again.
Check known issues, ask about a result, or get help with your account. Keep recordings and account details out of public reports.
Choose the right place
Report a bug
Something isn't working? Share the steps, app version, and device details. Reports are public.
Open a report →Suggest an improvement
Tell us what would make your practice more useful. No account information is needed.
Share an idea →Private support
For account access, privacy, billing questions, or a requested review of your response.
i@leaskh.com →Common questions
Is this an official CELPIP app?
No. CELPIP Mock Test is an independent preparation app. Its questions are original practice materials, not actual confidential exam questions. It is not affiliated with or endorsed by the official test provider.
How should I use the CLB estimate?
Use it alongside the four speaking dimensions and your recording to guide practice. AI estimates can vary and do not certify your language level, replace an official test, or guarantee an immigration or academic outcome.
Can someone review a result I disagree with?
Email i@leaskh.com and explicitly ask for a review. Include the approximate practice date and question or attempt ID if available, privately. We do not listen to recordings unless you request review. Do not post your recording in a public issue; support will explain the next steps. A review is not an official exam re-evaluation.
My recording won't upload. Should I record again?
Keep the app and saved recording in place. Check your connection and use the available retry action. Avoid deleting the app or its data while a recording is pending. If the problem continues, email the error message and app version without attaching sensitive audio.
Why won't the microphone work?
Check the app's microphone permission in your device Settings. Try a quiet room and confirm your headset or microphone is connected. Close other apps using the microphone, then start a fresh response.
What is included in a membership?
Monthly and annual plans each allow 20 new scoring submissions per UTC day. The allowance resets at 00:00 UTC and does not stack across plans or devices. A new response or a manually requested retry of failed scoring uses a submission; replaying the same upload after a network error does not.
How do I restore, cancel, or request a refund?
Use Restore purchases in the app with the Apple account used for the purchase and your original practice account. Manage cancellation through Apple's subscription settings. Refund requests are handled by Apple. Deleting the app or your practice account does not cancel a subscription.
Where can I download the app?
The app is in development. A verified App Store link will be added here when it is publicly available. This website does not offer an app download or collect payments.
Before you send a report
Include the app version, device, OS version, steps to reproduce, and what you expected. Crop screenshots and remove personal details.
Never post passwords, Apple authorization codes, payment information, recordings, transcripts, private media links, or access tokens on GitHub. Report security concerns privately to i@leaskh.com.